The TracPoint Rallio REVV platform is an innovative service designed to help you increase your positive social reviews, reduce negative reviews, while improving your overall brand reputation online through a one question post sale survey sent to recent customers.
Post Sale Survey
Our platform generates a quick post sale text survey to your customers so they can provide feedback about their experience in your store.
Improve Brand Reputation
Customers that respond positively are then prompted to leave a review on your Google, Facebook, or Yelp page. Watch your brand reputation increase, along with the volume of positive reviews for your stores!
Offer an incentive for your customers to leave feedback on their experience in your store. Provide a kickback coupon to anyone who completes a survey and will drive them back into your store for a future purchase.
Respond Quickly to Customer Concerns
If a customer responds to your survey with a rating of 3 or below, they will be prompted to leave a comment and request further assistance. Your team is alerted via email of the poor experience, and the customer can be contacted directly before they post a negative review about your company!
Robust analytics, so you can see how your customers rate your business. View your brand reputation by sales rep, store, market or region. Watch your brand sentiment increase over time.
Best Results With a Custom Mobile App
Add the Revv feature into your mobile app to help increase your positive reviews on social media!
“It was an easy way for the reps to start the conversation about reviews and even easier for the customer to leave a review for that store. It is a great combination and I think that’s the magic.”
Do you want to know how one company increased reviews by 350%? Click below to download the case study.