The TracPoint Rallio REVV platform is an innovative service designed to help you increase your positive social reviews while improving your overall brand reputation online through a one question post sale survey sent to recent customers.
Increase Positive Reviews
Our platform generates a quick post sale text survey to your customers. Customers that respond positively are prompted to leave a review on your G+, FB, or Yelp page.
Reduce Negative Reviews
Customers who respond negatively from your customer survey, are given the opportunity to have a customer service person contact them for assistance, before they go online and create a negative review for your business!
Improve Brand Reputation
Customers who respond to your survey with a positive experience are then auto directed to your local store's social media page to leave a positive review. Watch your brand reputation increase, along with the volume of positive reviews for your stores!
Respond Quickly to Customer Concerns and Issues
If a customer responds to your survey with a rating of 3 or below, they will be prompted to leave a comment and request for further assistance. Your team is alerted immediately via email of the poor experience, and the customer can be contacted directly before they post a negative review about your company!
Increase Repeat Purchases
Offer an incentive for your customers to leave feedback on their experience in your store. Provide a kickback coupon to anyone who completes a survey and will drive them back into your store for a future purchase.
Robust analytics, so you can see how your customers rate your business. View your brand reputation by sales rep, store, market or region. Watch your brand sentiment increase over time.
Sales Rep Ranking
View and rank your sales representatives based on the customer experience they deliver!
View your top performing stores that are delivering the best customer experience. Identify problem locations and address them.