It made life a lot easier, that’s for sure! One of the coolest features is being able to follow along individually with the locations.

“Saving time and money. The whole process and concept of sending out the coupon code minutes after they leave the store, making sure we are hitting the right people. Not sure how you guys do it, but it’s a really cool integration, a really cool concept. The platform analytics were really helpful, and definitely welcomed for someone like myself.”

“There were certain stores that jumped out, and from there we were able to notice a trend of certain employees. It’s great having the customers experience tied to a specific Rep. That’s also one of my favorite features. “

It made life a lot easier, that’s for sure! One of the coolest features is being able to follow along individually with the locations. There were times when I’d take a screenshot and send it to a certain manager so they could see the analytics. The dashboard is a lot clearer than the spreadsheets I was doing by hand. Also, the push notification was a lot more detailed and helpful (than Google’s), and had a lot more content than the standard one that’s just like, ‘You have a review’. It helps me get to the important ones a lot faster. “

“You guys are awesome, obviously. Readily accessible with any questions and anything we forgot to ask; you guys followed up. Very, very satisfied with the help we received and where we are at right now.”

Bryan Leja | Marketing Coordinator at Cellular and More


This extra level was a huge piece of the puzzle for us.

“Simple and easy to automatically pull the data. Taking away the Rep’s responsibility is huge. I think the fact that we were able to make all that automatic without having to worry about any of our employees going in was HUGE for us. This extra level was a huge piece of the puzzle for us.”

AT&T Retailer


It’s always a pleasure working with Tracpoint.

It’s always a pleasure working with Tracpoint. There are so many opportunities for us, and we take advantage of them all!”

Britni Riopel | Corporate Operations at Amcomm Wireless and Catherine Andrews | General Manager at Amcomm Wireless

I think one reason why there was such an increase in reviews is just because of how easy it is.

I like any type of reminder messages, so it was great to be able to have the Rep see that and be able to have the kickback coupon integrated. I think one reason why there was such an increase in reviews is just because of how easy it is. Everyone is always on their phone, and just clicking an emoji with heart eyes is a lot easier than having to physically go out of their way to find something. Throughout my work history in marketing, I’ve noticed people don’t always race to leave a positive review .. more so the negatives, so this is definitely a help to get those positive ones flowing!

Britni Riopel | Corporate Operations at Amcomm Wireless and Catherine Andrews | General Manager at Amcomm Wireless


The correlation between good reviews and foot traffic was very clear.

“The fact that we can drill down to the Rep level, as a data driven company, it has been immensely helpful. We can review and show some trends with it. We even had an Intern take 5 stores for the last 6 months and track their Google rating with the physical traffic. The correlation between good reviews and foot traffic was very clear.

AT&T Retailer


Customers are coming back to buy their accessories with us, and there is a good chance they would have just shopped on Amazon or another source without the coupon.

“The review kickback coupon has been a major help as well! Customers are coming back to buy their accessories with us, and there is a good chance they would have just shopped on Amazon or another source without the coupon.

Verizon Wireless Retailer

 

The platform is easy to use, the employees are knowledgeable, friendly and very respectful of my time.

TracPoint's service makes it easy for me to post to multiple social media accounts or pages at the same time, personalized for each location. It's truly remarkable. The platform is easy to use, the employees are knowledgeable, friendly and very respectful of my time.

Claudia Foutch |Operations Manager at Wireless Stores Midwest (Verizon)

Social media marketing used to be quite foreign to me, but with the knowledge and collaboration of the TracPoint team, I am fully confident.

I’m completely satisfied with TracPoint’s services. Social media marketing used to be quite foreign to me, but with the knowledge and collaboration of the TracPoint team, I am fully confident. The online platform TracPoint provides is very user friendly. Everything is easy to find and the TracPoint team has been very responsive and helpful with any question I had.

Matt Spears | Business Account Manager at CCT Wireless (Sprint)


 
TracPoint has been awesome. Their employees are friendly, timely and well informed.

Working with TracPoint has been awesome. Their employees are friendly, timely and well informed. TracPoint’s services allow customers to have everything they want or need right at their fingertips! The best part about TracPoint’s services is the convenience it offers my customers. Through our app created by TracPoint, customers can see Victra’s promotions, schedule an appointment with a local representative, enter one of our contests, and so much more!

Hannah Fawzi | Social Media Manager at Victra (Verizon)


Since the launch of the TracPoint platform, our stores have been able to stay organized and grow their social media accounts

The TracPoint team, along with their platforms and other services, has provided helpful insights on how to grow our social media pages. It helps our company stay organized and up to date on all our social media content as well. Since the launch of the TracPoint platform, our stores have been able to stay organized and grow their social media accounts by posting straight from a rich library of provided content. TracPoint has provided us with several trainings for our new managers, which have been helpful in so many ways. The TracPoint employees are a pleasure to work with. Everyone on the TracPoint team is very helpful and quick to respond to any questions or problems and have made sure we are taken care of and satisfied with results. We have and will continue to recommend TracPoint to other businesses because of their stellar product and customer service.

Melanie Kerwin | Media & Communications Specialist at iMobile (Sprint)

I have never worked with any other vendor that was as dedicated to ensuring success as TracPoint has. I would 100% recommend them to other businesses looking to expand into the digital marketing and social media realm!

My favorite part about TracPoint is that they check in on us periodically and make suggestions as to how we can get more out of our products, I have never worked with any other vendor that was as dedicated to ensuring success as TracPoint has. I would 100% recommend them to other businesses looking to expand into the digital marketing and social media realm! The TracPoint team has been, and remains, friendly, courteous and quick to action. From the set-up of new products to education after the fact, they are all around fantastic.

Nicole Smestad | Marketing Coordinator at BeMobile (Verizon)


They are informative, helpful and there every step of the way.

My experience working with the TracPoint team has been great! They are informative, helpful and there every step of the way.  In the few times I have had questions, Audrey, Brianna and Patrice all work together to make sure we are taken care of and satisfied with results.

Pauline Casapulla | Office Administrator at Reliance Wireless

 
 

Case Studies